Returns + Refunds

(1) Returns & Refund Policy

We are committed to everyone enjoying the most out of their tea – If there are any questions you may have, please let us know!  

Please e-mail us at: hello@matchafreak.com.
We are available Mon-Fri from 9am-5pm PT to assist you.

Kindly note we are unable to assist with orders after 30 days.  

Returns

If you encounter issues with your tea, please contact us at orders@mizubatea.com within 7 days of receiving your order.

Because our teas are food products, we, unfortunately, cannot accept returns once the product has been opened. Opened, perishable goods, gift cards, & health or personal care items are exempt from being refunded. Additionally, please understand that we cannot accept exchanges or refunds if the issue is a matter of personal taste.

We’ll gladly accept returns or exchanges for unopened, unused, & undamaged items in their original condition. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original, factory-sealed packaging. Please note that if you wish to return an item, you have 30 days from your purchase date to do so. 
If the returned product is open upon arrival, we will not honor any previously approved refund.

To complete your return, please e-mail us with your receipt (proof of purchase). Please note, we are unable to refund shipping costs at this time. If the return is approved, we will email you a return shipping label. You will need to print and mail the package back to us. Once the package is received, we will process your refund.

RETURNED ORDERS

If a matcha freak package is returned to us via USPS because of an inadequate address, the order will be automatically cancelled and refunded.

Was your item damaged in transit? 

Please send a photo of the damaged package & items to hello@matchafreak.com. All information about the damage sustained, with photos, will help communicate with USPS to resolve the issue.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Note: 

Matcha Freak is not liable for errors, stolen, misrouted, items seized by customs, or undelivered shipments / loss of goods incurred by USPS, UPS, or DHL during transit to your address and does not assume responsibility for reimbursement. However, we will gladly act on your behalf to file a claim with USPS, DHL, and UPS and do what is in our power to assist you. Please contact us at hello@matchafreak.com for assistance.